Operations & Administration

I handle the operational and administrative work that keeps a business steady. I organize projects, schedules, and information so work moves forward without constant oversight. That means coordinating people and timelines, maintaining documentation and systems, and staying on top of the details that keep everything running: calendar, communication, records, and follow-through.

  • Own request intake and follow-through, assign next steps, and drive issues to resolution

  • Own task and deadline tracking, keeping statuses current and loops closed

  • Coordinate vendors and contractors, confirm details, and keep timelines on track

  • Manage supplies and materials, track stock, and flag replenishment early

  • Support new-hire and client onboarding, track steps, and keep forms organized through completion

  • Maintain calendars and schedules, updating quickly as plans shift

  • Create and maintain templates, checklists, and standard docs; export clean PDFs as needed

Administration & Coordination

The Mod Cabin:

Customer Support Workflow
Managed customer support through a shared inbox and Zendesk to track, prioritize, and resolve tickets through closure.

Tools Used: Zendesk, shared inbox

Project Coordination
Coordinated a website migration from WooCommerce to Shopify with a third-party IT contractor using ClickUp and Asana, tracking tasks, priorities, and follow-through to completion.

Tools Used: ClickUp, Asana

New-Hire Onboarding
Onboarded new hires using checklists and a training handbook stored in Google Drive, keeping setup steps and day-to-day procedures organized and consistent.

Tools Used: Google Workspace, Homebase, Heartland

American Family Insurance:

Built Response Tracking System
Created a response tracking system for client inquiries, maintained organized records, and managed the office director’s schedule to keep follow-ups timely.

Tools Used: Microsoft Outlook, Microsoft Word

Divine Canine:

Scheduling & Compliance
Managed day-to-day scheduling changes and client coordination in Gingr, keeping service agreements and vaccination records current and compliant.

Tools Used: Gingr, Microsoft Outlook

  • Spot gaps, bottlenecks, and repeat issues, then redesign the workflow so it’s clear, repeatable, and easier to run day to day

  • Build tools and templates (Google Sheets, Google Apps Script, ClickUp/Asana templates) that reduce errors and save time

  • Train staff on new workflows and tools, and write step-by-step instructions so the process is easy to follow without relying on one person

  • Standardize recurring work with SOPs, checklists, and quick-reference guides so it stays consistent across staff

  • Create clear “source of truth” systems (where things live, what’s current, and who owns the next step) so work doesn’t stall or splinter

  • Maintain and update documentation over time so systems stay usable as needs change

Process Improvements & Documentation

Divine Canine:

Daily Reporting Automation
Built a Google Sheets + Apps Script tool to replace handwritten daily reports, then documented the process so any staff member could run it.

Tools Used: Google Sheets, Google Apps Script, Gingr

The Mod Cabin:

Production Documentation
Built and maintained production manuals using Google Sheets/Docs with precise measurements, batch calculations, and step-by-step methods so products could be made consistently. Saved and organized the manuals in Google Drive.

Tools Used: Google Docs, Google Sheets, Google Drive

Onboarding & Training
Created training materials and a training handbook in Google Docs/Drive covering SOPs and day-to-day tools so employees could follow the same process, avoid rework, and stay consistent without constant check-ins.

Tools Used: Google Docs, Google Drive

Tools & Systems

Google Workspace: Gmail, Calendar, Drive, Docs, Sheets

Microsoft Office: Outlook, Word, Excel

Project & task management: ClickUp, Asana

CRM: Salesforce, HubSpot

Customer support: Zendesk, shared inbox workflows

Scheduling / operations software: Gingr, Deputy, Homebase

Web / ecommerce: Shopify, WooCommerce, Squarespace

Payroll: Heartland

Automation: Workflow automation and AI-assisted scripting (Google Apps Script; report generators, templates, and process helpers)